Life in Ireland

My first data rooming bill will be coming to me shortly for my new iphone and it amounts to 201 Euro!

Resolved - see bottom

Bloody hell - before I went on holiday I checked with them that I could add a data pack - yes no problem I was told €10 for 10MB - and now I find that there is no add on for data rooming for the iphone.

Can they possibly get their operators to give out the correct information? If I had known this I would have left the dam phone switched off.

My work is on websites and when I am out of Ireland I would like a quick and easy way to access the internet, but this is not possible with the Irish wireless providers. My mobile broadband costs €30 per month - but if I want to use it abroad and have a data pack added it costs another €50 per month and I have to add it to the account for a minimum of six months.

201 euro for this I could just pay for a mobile broadband charge for a whole year in the Czech Republic, which is where I was.

Anyway I am writing this post while still on the phone querying this o2 - this call has lasted 20 minutes so far and the previous one a few hours ago was also more than 20 minutes. We are at the stage of me wanting to talk to a supervisor as they have no record of me making the request for a product that does not exist.

I love me iphone - I can write this quite easily while listing to the hold music on o2 - it would be nice if it changed after a while for customers like me who are waiting a huge amount of time to get some satisfaction from them. And I also must admit this is the first time that o2 have given me so many problems - it does appear that their staff are not yet trained on the iphone tariff structure.

We are now up to 26 minutes on hold to speak to a supervisor - I want to get this sorted today Please….

I will update this post with the result.

UPDATE - this will not be the last of this post: oh and the last call lasted for 49 minutes… is this costing me more to fix than just paying?

I went searching around the internet as I thought I couldn’t be the only one to have this problem and found this thread on the o2 site where they admit they were wrongly trained in the products avilable. I have now let them know about this and I am waiting for a further reply.

Last Update

After I found the last thread I called them back and asked to speak to the same team leader - Paddy.  I was transfered to Mark P (don’t want to add full name as I did not ask his permission).  Anyway I explained again quickly the problem and asked for his mail address to send him the links from the forum - he did not need as he also found the same link - asked me if it was okay to call me back shortly.

He did and resolved the whole situation - credit for the roaming charges and some credit for the time I spent with it all today.  This is a very good out come and what I would expect really - well a bit more than I expected.  Mark confirmed that currently there are no data roaming packages for the iphone - this will change in time I am sure - it is still a bit of a novelty. I am delighted with the outcome and once again o2 have eventually proved to me that I chose the right company to have my mobile service with.

On the iphone itself - well that is for a future blog - I love it, the touch pad for text and internet browsing takes a little getting used to - but I would tell everyone to get one.

Happy again. Thanks Mark.

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