My first data rooming bill will be coming to me shortly for my new iphone and it amounts to 201 Euro!
Resolved – see bottom
Bloody hell – before I went on holiday I checked with them that I could add a data pack – yes no problem I was told €10 for 10MB – and now I find that there is no add on for data rooming for the iphone.
Can they possibly get their operators to give out the correct information? If I had known this I would have left the dam phone switched off.
My work is on websites and when I am out of Ireland I would like a quick and easy way to access the internet, but this is not possible with the Irish wireless providers. My mobile broadband costs €30 per month – but if I want to use it abroad and have a data pack added it costs another €50 per month and I have to add it to the account for a minimum of six months.
201 euro for this I could just pay for a mobile broadband charge for a whole year in the Czech Republic, which is where I was.
Anyway I am writing this post while still on the phone querying this o2 – this call has lasted 20 minutes so far and the previous one a few hours ago was also more than 20 minutes. We are at the stage of me wanting to talk to a supervisor as they have no record of me making the request for a product that does not exist.
I love me iphone – I can write this quite easily while listing to the hold music on o2 – it would be nice if it changed after a while for customers like me who are waiting a huge amount of time to get some satisfaction from them. And I also must admit this is the first time that o2 have given me so many problems – it does appear that their staff are not yet trained on the iphone tariff structure.
We are now up to 26 minutes on hold to speak to a supervisor – I want to get this sorted today Please….
I will update this post with the result.
UPDATE – this will not be the last of this post: oh and the last call lasted for 49 minutes… is this costing me more to fix than just paying?
I went searching around the internet as I thought I couldn’t be the only one to have this problem and found this thread on the o2 site where they admit they were wrongly trained in the products avilable. I have now let them know about this and I am waiting for a further reply.
Last Update
After I found the last thread I called them back and asked to speak to the same team leader – Paddy. I was transfered to Mark P (don’t want to add full name as I did not ask his permission). Anyway I explained again quickly the problem and asked for his mail address to send him the links from the forum – he did not need as he also found the same link – asked me if it was okay to call me back shortly.
He did and resolved the whole situation – credit for the roaming charges and some credit for the time I spent with it all today. This is a very good out come and what I would expect really – well a bit more than I expected. Mark confirmed that currently there are no data roaming packages for the iphone – this will change in time I am sure – it is still a bit of a novelty. I am delighted with the outcome and once again o2 have eventually proved to me that I chose the right company to have my mobile service with.
On the iphone itself – well that is for a future blog – I love it, the touch pad for text and internet browsing takes a little getting used to – but I would tell everyone to get one.
Happy again. Thanks Mark.
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Kepp us posted. Haven’t had much problem with O2 (12 years now and counting) and I am looking into getting an iPhone as well (N95 at the moment) but the tarrifs never looked right, not yet anyway.
Post Dugged as well.
Yes, Louie – I have been using them for a while now and have never had a problem before – they provide the service I pay my bills.
But it seems like they have had a customer service training problem – also it looks like they are still telling people on their forum that a data add on for roaming is available – while on the call they are saying it is not. Maybe it all just needs some time to settle down.
As for the iphone itself – it is great and I would highly recommend it. The touch keyboard takes a little getting used to – but for checking stats on the move or reading blogs on the train – good.
My partner has one already and keeps locking up on her, the reason I never though about upgrading it. Yes it looks cool and has a lot of features, but not being able to send picture messages (could have changed with the latest model), and few other extras puts me off for the moment.